Privacy Policy

Here is a comprehensive Privacy Policy and Terms and Conditions for Eclipse AI’s website, written with respect to UK GDPR, the Information Commissioner’s Office (ICO) guidance, and UK digital marketing norms. This covers typical site interactions like blog signups, newsletter subscriptions, and webinar registrations.

Effective Date: 12 May 2025
Last Updated:  12 May 2025

Eclipse AI Ltd (“Eclipse AI”, “we”, “us”, or “our”) is committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and guidance provided by the Information Commissioner’s Office (ICO).

This policy explains what personal data we collect, how we use it, and your rights in relation to it when you visit our website (eclipseaiconsulting.com), attend our webinars, subscribe to newsletters, or engage with our blog content.

Eclipse AI Ltd is a private limited company registered in England and Wales. We provide advisory, consulting, and implementation services for artificial intelligence and enterprise SaaS solutions, including ServiceNow.

Contact Details:
Email: info@eclipseai.ai
Data Protection Officer: Chris Jones - chris.jones@eclipseai.ai
Registered Address: 22 Hids Copse Road, Oxford, England, OX2 9JJ

We collect the following types of personal data when you interact with our website:

• Contact Data: Name, email address, company, job title
• Marketing Preferences: Whether you’ve opted into email updates
• Usage Data: IP address, browser type, pages visited, and interactions (via cookies)
• Event Participation Data: Webinars, whitepapers, and downloads

We do not collect any special category (sensitive) data.

We collect data:

• Through forms you complete (e.g. newsletter signups, blog subscriptions, webinar registrations)
• When you correspond with us via email or chat
• Via cookies and similar tracking technologies (see our Cookie Policy)

Under the UK GDPR, we process your personal data based on:

• Consent – for newsletter and marketing sign-ups
• Legitimate Interests – to improve the user experience, protect the website, and analyse performance
• Contractual Necessity – if you engage us for services
• Legal Obligation – to comply with the law (e.g., for tax or regulatory reasons)

We use your data to:

• Send you relevant updates, newsletters, and webinar content
• Improve our website and understand how visitors engage with it
• Respond to queries and correspondence
• Carry out marketing and sales outreach (if you have opted in)

We never sell or rent your data to third parties.

We only share your data with:

• Technology vendors (e.g., email marketing providers, analytics platforms) under strict data processing agreements
• Webinar or event partners, where explicitly stated
• Legal authorities, when required

All processors are GDPR-compliant and only operate under our instruction.

If we transfer your personal data outside the UK (e.g. to cloud providers in the US), we will ensure appropriate safeguards are in place, such as:

• Standard Contractual Clauses (SCCs)
• UK Addendum to the EU SCCs
• Adequacy decisions where applicable

We keep personal data only as long as necessary:

• Marketing opt-in data: 2 years from last engagement
• Webinar or download activity: 1 year unless consent is renewed
• Website analytics: up to 14 months (anonymised)

You can unsubscribe or request deletion at any time.

You have the right to:

• Access your personal data
• Rectify inaccurate data
• Request erasure ("right to be forgotten")
• Restrict processing
• Object to processing for direct marketing
• Data portability (where applicable)
• Lodge a complaint with the ICO

Contact the ICO:
Website: https://ico.org.uk/
Phone: 0303 123 1113

We use necessary and analytics cookies. You can manage your preferences via our [Cookie Settings] popup.

We may update this policy periodically. You’ll always find the latest version on our website.

Effective Date: [Insert Date]
Last Updated: [Insert Date]

These Terms and Conditions govern your use of the Eclipse AI Ltd website and associated services, including blogs, newsletters, and webinars. By using our site, you agree to these terms.

You agree to use this site lawfully and respectfully. Do not attempt to access restricted areas, reverse engineer any features, or use the site to distribute malicious content.

All content on the website (text, images, branding, logos, blogs) is the property of Eclipse AI or its licensors. You may not reproduce or republish any materials without written permission.

While we strive to provide accurate and current information, the content is for general guidance only and not professional advice. We do not accept liability for errors, omissions, or reliance on the content.

By submitting your email address via forms on our website, you agree to receive relevant communications from Eclipse AI. You can unsubscribe at any time via the link provided in every email.

Participation in webinars or downloading whitepapers may require submitting your name and email. By registering, you agree that Eclipse AI may contact you with relevant follow-ups, provided this complies with consent preferences.

We may include links to third-party websites. We are not responsible for their content or privacy practices. You use them at your own risk.

We shall not be liable for any indirect or consequential damages arising from your use of the site, except in cases of fraud, gross negligence, or death/personal injury caused by our negligence.

These terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the English courts.

We reserve the right to update these Terms and Conditions at any time. Continued use of the website constitutes your acceptance of the revised terms.