Expert ServiceNow Consulting

Co-founder of Eclipse AI , to bring the combination of ServiceNow and AI technologies to companies in a transformational way. We have deep AI technical skills and the execution ability to implement transformational projects.

Non Executive Chair at AutomatePro; we help companies to de-risk their ServiceNow implementations by using AI-driven test automation.

I have over 17 years of experience with ServiceNow and the ecosystem, and I have been involved in four successful exits (now five, thanks to WhyAye Ltd) as an entrepreneur, investor, and advisor.

I am also the Director and Founder of Ohana Capital Ltd, a seed capital and advisory firm that helps innovative small companies become successful. I have supported four exits so far, and I am always looking for new opportunities in the software or IT consulting space. Additionally, I am passionate about innovation, transformation, and growth, and I enjoy sharing my insights and expertise as a board coach and a non-exec board director.

I live in Oxford and I have a converted church in the Outer Hebrides where I can walk for miles on the beaches without meeting anyone :)

My family are what drives me. AKPE.

𝐁𝐫𝐢𝐝𝐠𝐢𝐧𝐠 𝐓𝐞𝐜𝐡𝐧𝐨𝐥𝐨𝐠𝐲 𝐚𝐧𝐝 𝐒𝐭𝐫𝐚𝐭𝐞𝐠𝐲 𝐟𝐨𝐫 𝐓𝐫𝐚𝐧𝐬𝐟𝐨𝐫𝐦𝐚𝐭𝐢𝐯𝐞 𝐆𝐫𝐨𝐰𝐭𝐡

Chris is a leader in digital transformation and AI-driven strategy, known for delivering scalable impact by aligning technology with business goals. Combining technical expertise, strategic foresight, and deep knowledge of emerging technologies, Chris helps organisations drive growth, streamline operations, and achieve profitability.

Since 2019, Chris has implemented enterprise-level AIOps systems, leveraging machine learning (ML) and natural language processing (NLP). His expertise spans SVM/SVR and ARIMA/GARCH models for clustering, classification, and anomaly detection in ITOps and CloudOps. He also designed predictive AIOps processes within ServiceNow, using artificial neural networks (ANNs) for deep learning applications.

By the end of 2022 Chris was fully immersed in the revolution of GenAI and was part of a vanguard project that released the first enterprise GenAI assistant in ServiceNow, pre-Now Assist.

As Chief Operating Officer and Co-founder at Eclipse AI, Steve Merchant brings over a quarter-century of strategic leadership in enterprise technology transformation, with specialised expertise in operationalising AI solutions for top-tier British and global organisations.

A visionary operations executive, Steve has dedicated the past 15 years specifically to People Management and Operations Management roles. His leadership philosophy centres on creating high-performance teams that deliver exceptional client outcomes whilst fostering innovation in emerging technologies. Colleagues and clients value his passionate commitment to helping others succeed in their chosen paths, providing support and direction as needed.

Prior to co-founding Eclipse AI, Steve transformed service delivery operations at a large enterprise service delivery organisation, where he significantly increased operational efficiency whilst considerably reducing delivery costs. His implementation of AI-augmented service platforms resulted in markedly faster client onboarding and consistently superior customer satisfaction scores.

At Eclipse AI, Steve oversees all operational aspects of the consultancy, including talent acquisition, service delivery excellence, and the development of scalable AI implementation frameworks that drive meaningful business outcomes for clients. His exceptional ability to influence, negotiate and achieve results through direct reports has been instrumental in the company's growth.

Core Competencies:

• Strategic Operations Leadership & Digital Transformation
• AI Implementation Strategy & Change Management
• Cross-functional Team Development & Performance Optimisation
• Global Resource Management & Service Delivery Excellence
• Enterprise Technology Integration & Customer Success Enablement
• ServiceNow Platform Expertise & Implementation

Steve excels at managing relationships across multiple time zones and possesses excellent practical understanding, development and implementation of leading-edge Service Management and Customer Service tools. His expertise spans Practice Management, Technical Recruitment, Learning & Development, HR, and Staff Training—all crucial elements in Eclipse AI's comprehensive approach to service delivery.

Steve holds ITIL qualifications at practitioner level in all IT Service Support processes and Service Level Management, and is a recognised thought leader in the integration of AI solutions within enterprise service ecosystems.

A strategic thinker deeply engaged in the AI space, Dalveer leads Eclipse AI's advisory services and go-to-market strategy with a passion for developing innovative service offerings that empower businesses to harness the full potential of artificial intelligence.

Strategic Vision for Enterprise AI

At Eclipse AI, Dalveer focuses on bridging the gap between cutting-edge AI agent technology and practical business solutions. He leads initiatives that transform how organisations leverage AI for operational excellence, risk management, and digital transformation - ensuring every client maximizes the value of their AI investment.

What Dalveer Brings to Eclipse AI

• Advisory Excellence: Works closely with enterprise clients to identify opportunities, refine their digital roadmaps, and implement AI-driven solutions that drive sustainable growth
• Go-to-Market Strategy: Shapes how we position and deliver AI agent solutions to the market, ensuring our offerings resonate with enterprise needs and deliver tangible business outcomes
• IT Strategy Expertise: Strong background in IT strategy and consulting provides deep understanding of enterprise technology landscapes and transformation challenges
• Client Partnership: Builds trusted relationships with senior stakeholders, guiding them through their AI journey from initial exploration to full-scale implementation
• Innovation Leadership: Champions continuous innovation while maintaining focus on practical, implementable solutions that deliver real business value

Driving Change in the AI Landscape

Dalveer believes in the collaborative spirit of forward-thinking teams and is excited to be at the forefront of the rapidly evolving AI landscape. His approach combines strategic thinking with practical execution, ensuring Eclipse AI's clients not only adopt AI agents successfully but transform their businesses in the process.

Known for translating complex AI capabilities into clear business benefits, Dalveer ensures every client engagement delivers impactful results. He's passionate about connecting with like-minded professionals to share insights and drive the next wave of enterprise AI adoption.

A highly creative and versatile technology leader, Rafe brings extensive expertise spanning system architecture, development, and program management to Eclipse AI. His unique combination of deep technical knowledge and artistic creativity drives innovative solutions that make enterprise AI agents both powerful and elegant.

Background & Experience

Rafe's career encompasses every facet of enterprise technology - from hands-on development to program management, system architecture to team leadership. He's thrived in both startup environments and global enterprises, with particular expertise in complex data integration, MDR mapping, and what he calls "datacartography" - mapping and integrating the corporate data estate.

Technical Leadership at Eclipse AI

• Architecture Excellence: Designs robust, scalable systems that power our AI agents, drawing on experience as Systems Architect and Senior Development Lead across diverse technology stacks
• Data Integration Mastery: Expert in correlating and aggregating data from multiple sources - crucial for AI agents that need to understand and act on enterprise-wide information
• Innovation Through Experience: From building POC aggregation engines to designing cryptography systems for banking, brings proven ability to solve complex technical challenges
• Team Building & Mentorship: Develops high-performing engineering teams while fostering a culture of creativity and continuous learning
• Change Leadership: Exceptional communication skills that transform resistance into motivated acceptance - essential for driving technical innovation

Notable Achievements

• Delivered three major cryptography projects in three years as Program Manager, designing end-to-end integrations for enterprise banking systems
• Created an automated configuration-based onboarding tool (ACOF) that elegantly handled complex integrations and MDR mappings
• Built a fully functional data aggregation engine and UI in just 4 weeks, integrating multiple corporate systems with instant response times

The Creative Technologist

Outside of engineering, Rafe is an accomplished artist with Distinctions in Fine Art, exploring drawing, painting, and sculpture. His interests in 3D printing, hydroponics, music video production, and photography reflect the same innovative spirit he brings to engineering - constantly experimenting, building, and pushing boundaries.

This blend of technical excellence and creative thinking makes Rafe the ideal engineering leader for Eclipse AI, where building intelligent AI agents requires both rigorous engineering and imaginative problem-solving.

Ben brings nearly a decade of enterprise technology consulting expertise to Eclipse AI, helping our clients seamlessly integrate AI agents into their business operations. With a Masters in Engineering and Computer Science from the University of Warwick, Ben combines deep technical knowledge with proven consulting leadership.

Background & Experience

Before joining Eclipse AI, Ben spent almost 9 years at a large SaaS partner, where he progressed from Technical Consultant to Solution Architect and eventually Consultant Development Manager. 

This journey gave him invaluable insights into enterprise digital transformation - experience he now applies to helping businesses become more intelligent through AI.

What Ben Brings to Eclipse AI

• Technical Excellence: Strong foundation in system architecture and implementation, ensuring our AI agent deployments are robust and scalable
• Consultant Development: Proven track record of building high-performing technical teams and developing consultant capabilities - crucial for scaling our client enablement programs
• Enterprise Experience: Deep understanding of complex enterprise environments and the challenges businesses face when adopting transformative technologies
• Solution Architecture: Expertise in designing elegant technical solutions that align with business objectives and deliver measurable value
• Client Partnership: Nearly a decade of working directly with enterprise clients, understanding their needs, and guiding successful implementations

Ben leads our consulting practice with a focus on making AI adoption straightforward and successful for enterprise clients. His approach combines technical rigor with practical business sense, ensuring our clients not only implement AI agents effectively but also build the internal capabilities to maximize their investment.

Known for his collaborative style and ability to translate complex technical concepts into clear business value, Ben ensures every Eclipse AI client receives expert guidance throughout their AI transformation journey.

An experienced marketer who brings exceptional dedication, creativity and initiative to Eclipse AI. Sim combines deep marketing expertise with a passion for making enterprise businesses more intelligent through AI agent technology.

Background & Experience

Sim has worked across diverse business sectors including commercial, sports, leisure, culture, international development, transit, aviation and water - bringing valuable cross-industry insights to our enterprise AI solutions.

Key Capabilities

• Digital Strategy Leadership: Oversees comprehensive social media and digital campaigns, from briefing creative teams and crafting compelling copy to implementing analytics frameworks and optimizing paid/organic channels for enterprise B2B audiences
• Integrated Campaign Excellence: Leads the development and delivery of integrated marketing campaigns that position Eclipse AI as the intelligent choice for enterprise transformation
• Stakeholder Partnership: Builds strong relationships with senior leaders and key stakeholders, both internally and across our client base
• Award-Winning Storytelling: Multiple European award wins and shortlisted submissions showcase Sim's ability to articulate complex AI value propositions in compelling ways
• Strategic Brand Leadership: Champions our brand guidelines while contributing to strategic messaging that resonates with enterprise decision-makers
• Cross-Functional Collaboration: Partners effectively with digital, creative, PR and sales teams to amplify our success stories and project milestones
• Global Program Management: Leads major initiatives including global collateral development and industry conference strategies
• Team Development: Confidently facilitates workshops and training sessions, sharing knowledge across the organization

Sim is known for her exceptional work ethic, consistently high-quality output, and proactive approach to identifying opportunities. She brings both strategic vision and hands-on execution to help enterprise clients discover how AI agents can transform their business intelligence.

Nathalie translates cutting-edge PhD research (AI, HR & ethics) into practical, human-centric solutions for HR, OCM and Transformation. Functioning in an applied R&D lab, she designs and implements bespoke Human-AI Agent collaborative teams based on her unique framework. Her solutions enhance strategic leadership (via digital twins), ensure global compliance, optimise complex processes, and drive significant efficiency gains.

I'm Lisa, specialising in bridging AI with practical medical applications to revolutionise patient care and reduce social healthcare burden.

My approach combines deep understanding of physiological assessment, pharmacological interactions, and diagnostic methodologies with advanced AI deployment. This enables solutions that healthcare professionals actually want to use.

What I bring:
• AI agents that augment clinical decision-making by analyzing complex symptom patterns, drug interactions, and physiological markers
• Practical implementations that reduce administrative burden while maintaining medical standards
• Evidence-based solutions drawing from extensive study of pharmacokinetics and diagnostic procedures

My background in performance arts and professional ballet, combined with years collaborating with biokineticians and sports medicine specialists, provides unique insights into human physiology. This cross-disciplinary approach, enhanced by my passion for neurodivergent healthcare advocacy, enables me to identify AI opportunities others miss.

Currently working with the R&D team at Eclipse to implement AI systems demonstrating measurable improvements in diagnostic accuracy and reduced wait times.

Ready to explore how strategic AI can transform your healthcare delivery? Let's discuss your specific challenges.